Applying for a personal loan or credit card just got much easier for NatWest customers.
Users of the NatWest smartphone app can now make applications with just a few clicks – and can also manage their overdraft on their mobile for the first time.
Customers can already check their balance, make payments and even open an ISA saving account through the app.
Figures released by NatWest show that three million customers use its mobile app, with the average customer logging in at least once a day – or 36 times a month.
More than 10m payments are sent via the app and 60% of customers that use mobile banking make a payment using the app every month.
An update released last year allowed users to cancel direct debits and standing orders – now, more than 8,000 are cancelled every day using the app.
Les Matheson, CEO of personal and business banking for NatWest, said: “When we introduced our mobile banking app four years ago, we didn’t begin to imagine how popular it would become, and yet our customers tell us now they want to do more of their banking on the move through their phone.
“We’ve made these changes to the NatWest app in line with what our customers now expect and we are confident this will help people manage their finances much more easily.”
Industry-wide figures for the whole of the banking sector showed that customers moved £2.9bn a week using mobile banking apps in 2015.
Customers used mobile devices to check their current accounts 895m times in 2015 – a number expected to rise to 2.3bn by 2020.
Earlier this month NatWest, Ulster Bank and The Royal Bank of Scotland launched a fee-free current account for customers at risk of being financially excluded.
The new Foundation account is available to people aged 18 or over who are not eligible for any other current accounts due to their credit score.
Customers aged 16 or 17 can apply for the account if they receive Universal Credit or other related welfare benefits.
The account allows customers to build a good credit history with the bank and comes with a Visa debit card that can be used at ATM machine, in stores and online.
Every transaction is checked by the bank before being authorised to ensure the customer has funds available to does not risk going overdrawn.